FAQ: Home Cider Making. Simplified.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

[ GENERAL ] Do I have to be over 21 years old to order this product?

You don’t have to be over 21 years old to order this product. However, please note that you must be over the legal drinking age to drink the hard cider (alcoholic cider) made by Alchema. Last updated: Tue, Jul 26 2016 4:31 pm EDT

[ GENERAL ] Can I get extra yeast shipped to me directly?

Of course, for every $4 you add to your pledge, we'll send you 3 extra yeast packets. Last updated: Tue, Jul 26 2016 9:30 am EDT

[ GENERAL ] Where can I buy the yeast?

During the campaign, you can add-on to your reward tier. If you need more yeast packets after our Kickstarter fulfillment, you can always purchase from our website (www.alchema.com) Last updated: Tue, Jul 26 2016 9:30 am EDT

[ GENERAL ] I’m a journalist. May I write about Alchema?

Sure! You can contact us at service@alchema.com for press inquires. Last updated: Tue, Jul 26 2016 9:30 am EDT

[ GENERAL ] How much will I get from one batch?

The volume is 0.6 gallons (2.4 L), which is equivalent to about 3 bottles of wine. Last updated: Tue, Jul 26 2016 9:30 am EDT

[ GENERAL ] Is Alchema covered by warranty?

One year warranty starting from the month you receive the Alchema. Please contact us if the unit is not working without any personal misuse. Last updated: Tue, Jul 26 2016 10:22 am EDT

[ APP ] Will you release android app?

We will only release the iOS version for now. Android will be unlocked at our $150,000 stretch goal. Last updated: Tue, Jul 26 2016 9:30 am EDT

[ APP ] Is the App free?

Yes, it’s free! Last updated: Tue, Jul 26 2016 9:30 am EDT

[ APP ] What App notification will push to my phone during the fermentation?

When the fermentation is finished, Wi-Fi disconnected, or temperature is abnormal, there will be notifications pushed to your phone with the suggestion of what you should do. Last updated: Tue, Jul 26 2016 9:30 am EDT

[ DEVICE ] Does Alchema control the temperature?

Your cider will ferment normally under Alchema’s functional temperature + 50 ~ + 113 °F (+ 10 ~ + 45 °C). Last updated: Tue, Jul 26 2016 9:30 am EDT

[ DEVICE ] How do I clean the device?

You can wash the Alchema pitcher with water. As for the device, please wipe it with drenched cloth. Last updated: Tue, Jul 26 2016 9:30 am EDT

[ DEVICE ] How does the UV-C LED light work?

The UV-C LED light will generate the ultraviolet light at specific wavelength, which is between 200 nm ~ 280 nm. The light at this wavelength range kills microorganism. Last updated: Tue, Jul 26 2016 9:30 am EDT

[ FERMENTATION ] How long does it take to make a batch of cider?

To make a batch of cider, the fermentation process typically takes about 1 to 2 weeks, depending on the fruit and recipe you choose. Last updated: Tue, Jul 26 2016 10:22 am EDT

[ FERMENTATION ] What is the yeast packet for?

Yeast enables the fermentation process, transforming sugar into alcohol. Last updated: Tue, Jul 26 2016 10:22 am EDT

[ FERMENTATION ] What kinds of yeast do you provide?

We provide three types of yeast in our standard 3-pack. One packet for sparkling cider, one for fruitier concoctions, and one for recipes with a stronger alcohol content. Last updated: Tue, Jul 26 2016 10:22 am EDT

[ FERMENTATION ] Is the cider still or carbonated?

You can make it either still or carbonated, depending on which yeast packet you use. Last updated: Tue, Jul 26 2016 10:22 am EDT

[ FERMENTATION ] Does it work if you add the dry yeast directly?

Yes! We want to simplify the cider making process. Using the dry yeast directly will get you a successful batch. We’ve tested it over 100 times. Last updated: Tue, Jul 26 2016 10:22 am EDT

[ SHIPMENT ] Does the price include shipping?

For every tier with the device, you don’t have to pay any additional shipping as long as the product is shipped within the US or to Taiwan. The shipping fee for Canada is $50. Last updated: Tue, Jul 26 2016 9:30 am EDT

[ SHIPMENT ] Can I buy Alchema from countries other than USA, Canada, and Taiwan?

We chose these three countries currently because of the the resources we have and the manufacturing location. Please understand that we are trying our best to bring Alchema to other countries as soon as we can. You can still support this project by funding the first two reward tiers: ALCHEMA INSIDER and OPEN YOUR ALCHEMA LOVE. Last updated: Tue, Jul 26 2016 9:30 am EDT

Shipping Updates

Current Estimated Shipping Date: July 2017

Last Updated At: 08/19/16
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://alchema.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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