[ GENERAL ] Do I have to be over 21 years old to order this product?
You don’t have to be over 21 years old to order this product. However, please note that you must be over the legal drinking age to drink the hard cider (alcoholic cider) made by Alchema. Last updated: Tue, Jul 26 2016 4:31 pm EDT
[ GENERAL ] Can I get extra yeast shipped to me directly?
Of course, for every $4 you add to your pledge, we'll send you 3 extra yeast packets. Last updated: Tue, Jul 26 2016 9:30 am EDT
[ GENERAL ] Where can I buy the yeast?
During the campaign, you can add-on to your reward tier. If you need more yeast packets after our Kickstarter fulfillment, you can always purchase from our website (www.alchema.com) Last updated: Tue, Jul 26 2016 9:30 am EDT
[ GENERAL ] I’m a journalist. May I write about Alchema?
Sure! You can contact us at firstname.lastname@example.org for press inquires. Last updated: Tue, Jul 26 2016 9:30 am EDT
[ GENERAL ] How much will I get from one batch?
The volume is 0.6 gallons (2.4 L), which is equivalent to about 3 bottles of wine. Last updated: Tue, Jul 26 2016 9:30 am EDT
[ GENERAL ] Is Alchema covered by warranty?
One year warranty starting from the month you receive the Alchema. Please contact us if the unit is not working without any personal misuse. Last updated: Tue, Jul 26 2016 10:22 am EDT
[ APP ] Will you release android app?
We will only release the iOS version for now. Android will be unlocked at our $150,000 stretch goal. Last updated: Tue, Jul 26 2016 9:30 am EDT
[ APP ] Is the App free?
Yes, it’s free! Last updated: Tue, Jul 26 2016 9:30 am EDT
[ APP ] What App notification will push to my phone during the fermentation?
When the fermentation is finished, Wi-Fi disconnected, or temperature is abnormal, there will be notifications pushed to your phone with the suggestion of what you should do. Last updated: Tue, Jul 26 2016 9:30 am EDT
[ DEVICE ] Does Alchema control the temperature?
Your cider will ferment normally under Alchema’s functional temperature + 50 ~ + 113 °F (+ 10 ~ + 45 °C). Last updated: Tue, Jul 26 2016 9:30 am EDT
[ DEVICE ] How do I clean the device?
You can wash the Alchema pitcher with water. As for the device, please wipe it with drenched cloth. Last updated: Tue, Jul 26 2016 9:30 am EDT
[ DEVICE ] How does the UV-C LED light work?
The UV-C LED light will generate the ultraviolet light at specific wavelength, which is between 200 nm ~ 280 nm. The light at this wavelength range kills microorganism. Last updated: Tue, Jul 26 2016 9:30 am EDT
[ FERMENTATION ] How long does it take to make a batch of cider?
To make a batch of cider, the fermentation process typically takes about 1 to 2 weeks, depending on the fruit and recipe you choose. Last updated: Tue, Jul 26 2016 10:22 am EDT
[ FERMENTATION ] What is the yeast packet for?
Yeast enables the fermentation process, transforming sugar into alcohol. Last updated: Tue, Jul 26 2016 10:22 am EDT
[ FERMENTATION ] What kinds of yeast do you provide?
We provide three types of yeast in our standard 3-pack. One packet for sparkling cider, one for fruitier concoctions, and one for recipes with a stronger alcohol content. Last updated: Tue, Jul 26 2016 10:22 am EDT
[ FERMENTATION ] Is the cider still or carbonated?
You can make it either still or carbonated, depending on which yeast packet you use. Last updated: Tue, Jul 26 2016 10:22 am EDT
[ FERMENTATION ] Does it work if you add the dry yeast directly?
Yes! We want to simplify the cider making process. Using the dry yeast directly will get you a successful batch. We’ve tested it over 100 times. Last updated: Tue, Jul 26 2016 10:22 am EDT
[ SHIPMENT ] Does the price include shipping?
For every tier with the device, you don’t have to pay any additional shipping as long as the product is shipped within the US or to Taiwan. The shipping fee for Canada is $50. Last updated: Tue, Jul 26 2016 9:30 am EDT
[ SHIPMENT ] Can I buy Alchema from countries other than USA, Canada, and Taiwan?
We chose these three countries currently because of the the resources we have and the manufacturing location. Please understand that we are trying our best to bring Alchema to other countries as soon as we can. You can still support this project by funding the first two reward tiers: ALCHEMA INSIDER and OPEN YOUR ALCHEMA LOVE. Last updated: Tue, Jul 26 2016 9:30 am EDT
Current Estimated Shipping Date: July 2017Last Updated At: 08/19/16
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